LEARNING HUB
E-LEARNING HOSPITALITY INDUSTRY
What you will learn?
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The ABC of Table Service for Restaurants & Hotels
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The Importance of Quality and Consistency in Customer Service & Care
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Communication & Behavioral Etiquette
2,000,000 vnd
50% discount applied for group of 3 or more
About the program
Creative Hospitality Industry Consultant firm, based in Saigon, Vietnam with a main focus on total quality management for hotels, restaurants and other service industry sectors. CHIConsultant will lead your company to success through high quality consulting, advice and expertise.
Customer service proves to be one of the most important keys to the success of the restaurant and hotel industry. A lack of customer service makes the customer feel un-welcomed and disengaged from the restaurant. There is a common saying in the restaurant industry that states people will come for the food, but will come back again for the service. The atmosphere of any restaurant is an important factor to the success of the business and poor customer service results in an atmosphere that drives away potential customers that would come in on a regular basis.
Those short and easy training videos will teach you what it means to provide good - even great - service! Yes, you need to know basic work techniques and practical skills - like standards of how to dress a table and how to serve - but you will also learn other skills which will help you to not only enjoy your work more, but also to increase customer satisfaction and therefore business and tips revenue.
About the speaker
Ms. Jutta Arnaud-Rattensperger
Owner at CHIConsultant, Hospitality Operations & Quality expert
Hospitality is my passion and I would like to contribute my knowledge and skills to the tourism development in Vietnam and the South-East Asia region. The ever-changing tastes of travelers and the multitude of choices in available hotels and resorts has led to a necessity to provide more unique and personalized guest experiences.
Vietnam and a lot of other destinations in SE Asia lack proper tourism infrastructure, products and services.
Hospitality is about people – clients and staff – and communication with both is essential.
What you will learn?
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The ABC of Table Service for Restaurants & Hotels
-
The Importance of Quality and Consistency in Customer Service & Care
-
Communication & Behavioral Etiquette
0906927956
How to join on web
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Access our Web App
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Create your account
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Choose "Join a company"
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Input company code: HospitalityELearning538
How to join on mobile
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Create your account
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Choose "Join a company"
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Input company code: HospitalityELearning538
Courses for you
Hospitality Service
A module which not only includes various models of table setup for casual dining, but also guidelines on personal presentation, basic cleaning duties and reporting.
In this course, Ms. Jutta Arnaud-Rattensperger will be teaching you hospitality service from time management to employee care to customer service, you must have special skills to run your restaurant job well. If you want a smooth-running restaurant and create a dynamic team behind it, then get this Hospitality Service and start your journey with us.
All About Wine
In this course, Ms. Jutta Arnaud-Rattensperger will be sharing about the introduction to the world of wine, how to serve it and provide you with the basic terminology and guidelines for casual wine service. Not every restaurant has a professional sommelier or wine waiter but most restaurants do offer wine to their customers. It is therefore important for any waiter or barman to know at least the basics of wine. This training module was produced in collaboration with Justine Ollivier, a french certified sommelier and sommelier trainer.
Table Service
In this course, Ms. Jutta Arnaud-Rattensperger will be teaching you table service. In the restaurant industry, table turnover rate is tricky to master: you want to seat as many parties per meal service as possible, but you don't want to make your customers feel rushed or unappreciated. Moreover, in order for restaurant owners to keep organized, maximize table turnover, and reduce waiting time for customers, it’s important that they develop and maintain a reliable and efficient restaurant reservation system. To help maximize table turnover in your restaurant without coming across as inhospitable, be sure to closely focus on the following lessons.
Communication & Behavioral Etiquette
Great communication helps teams work together seamlessly during those chaotic shifts. It helps you understand what’s really going on in your restaurants, whether it has to do with guests, employees, or anything else. In this course, Ms. Jutta Arnaud-Rattensperger will be sharing about Communication & Behavioral Etiquette. Learn the most important soft skills and behavior skills management and staff should have. Soft skills are not just important when facing external customers and clients. They are equally important when it comes to interacting with colleagues. Employers value soft skills because they enable people to function and thrive in teams and organisations as a whole.
Bar Service - The Basics
In this course, Ms. Jutta Arnaud-Rattensperger will be explaining the basic duties for anybody attending the bar / drink station. Every restaurant has a bar even if you may not have a dedicated bartender. Very often waiters have to take care of the bar - either because your restaurant is too small to hire a full-time bartender or during times your bartender is off duty. Ms. Jutta Arnaud-Rattensperger will be teaching you the continuation of Table Service module to continue and complement the previous one including drink service, upselling and customer service focus.
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